The ODR site is for online consumers and traders in the EU or in Norway, Iceland or Lichtenstein.

It helps you settle disputes about online purchases – without going to court.

If you are a consumer, it can help you resolve a complaint about goods or services purchased online in the EU or in Norway, Iceland or Lichtenstein – without going to court. In some countries, it can also help EU traders who have a complaint about a customer.

The site is free to use & is managed by the European Commission.

You can read more about the ODR platform here.

Online Dispute Resolution